Quintain Living Ferrum Utilities FAQs
Here are some common questions and answers about Utilities when you move into Ferrum. Take a look and if you have any questions, please don’t hesitate to get in touch.
Our utilities are managed by Switch2, a leading metering and billing services provider with over four decades of experience, and they look after:
• Reading your meter (the device that measures your energy use) and calculating your energy usage
• Producing your monthly statements
• General customer service on behalf of us (consumption, statements, meter readings and the Switch2 Customer Portal)
When you move in, your utilities are ready to use immediately. You pay a fixed monthly utilities charge via Direct Debit, based on your apartment type.
After each month ends, Switch2 measures your actual usage and issues a statement within 10 days. Any adjustment (a credit if you used less than the fixed charge, or a debit if you used more) is collected with that month’s fixed charge, typically on or before the 1st of the following month.
This means that your monthly utilities payment is made up of 2 parts:
• Fixed utilities charge based on your apartment type for the given month
• An adjustment, credit if you used less than the fixed charge, or a debit if you used more, from your most recent statement
For new residents, you will only pay a fixed utilities charge for the first 2 months until we receive your first statement.
Example for a resident who has just moved in (first 4 months only) 
In the example above, you pay the fixed utilities charge of £100 in Months 1 and 2 only. During Month 2, your utilities statement shows that you used £120 in Month 1 (we email this to you, or you can see it via the Utilities portal). In Month 3, you’ll pay your fixed utilities charge of £100 for that month, plus a £20 adjustment covering your unbilled usage from Month 1, making your total £120. In Month 2, you only use £80, so we deduct £20 from your Month 4 payment.
Yes. After the first 2 months of your tenancy, your monthly utilities charge is made up of 2 parts:
• Fixed utilities charge – based on your apartment type for the given month
• Adjustment – a credit or debit applied based on your usage from 2 months earlier
These adjustments can increase or decrease your monthly charge depending on your usage, which typically rises in winter and falls in summer.
You’ll be able to check your usage in the utilities portal. The lead resident (primary resident on the tenancy) will be sent a link to register within the first week of moving in. Your usage is updated monthly (not in real time), and statements for the previous month will be accessible to the lead resident mid-month in the utilities portal, via email, and in the payment section of the Quintain Living app.
We calculate the average utility costs per apartment based on a few factors such as the number of bedrooms you have in your apartment. We analyse the historic actual usage data collected over a minimum of the previous 12 months from all of our apartments in Wembley Park to determine the average monthly cost for each apartment type. If any changes are required to these, we will let you know in advance.
Your utility charges include electricity, heat, and water, including the costs of cold water, hot water, heat, and wastewater. You’ll be charged in pence per unit (kWh) of fuel for electricity/heat, with a daily standing charge in pence per day. For cold water, wastewater and hot water, you'll be charged in pence per litre of water (m3) with a daily standing charge in pence per day.
Each year we secure a new 12-month fixed-term agreement with our energy. Your tariffs (for unit and standing charges) are based on several factors, including the cost of energy purchased for the fixed period, supplying energy to your building and billing for all your utilities. Below, you can find the current tariffs for each utility type in Ferrum:
*Prices are inclusive of VAT
If you’d like to estimate what your current monthly energy usage would cost on these tariffs, you can use the calculation below. You’ll need to know your current usage from your energy provider(s). Repeat the same calculation for each of your standing charges and utilities (e.g. heating, electricity, water) to get your total monthly estimated cost.
The energy and water usage for your apartment will be taken as part of your single rent and utilities Direct Debit payment. You’ll need to settle any costs among your flatmates separately.
Once we have taken your final meter readings and received the final utilities statements from Switch2, we’ll compare what you’ve already paid with your actual usage. Any adjustment (credit or debit) will be included as part of your final end-of-tenancy balance.
If you’re in credit after your final bill, we will arrange for this to be refunded to you. Alternatively, if you owe us money, a charge will be raised on your account, and the payment will be deducted from your deposit (if applicable) or settled by a payment link or bank transfer.
