Terms and Conditions

Quintain Living Terms and Conditions

Here’s the legal bit which is always good for you to know. Take a look and if you have any questions, please don’t hesitate to get in touch

The level of discount may vary by apartment. Either 4%, 8%, 12% or 16% off your rent are the offers available.​

The applicable offer will be applied to selected apartments (subject to availability, references and contract). The price shown on website includes the discount spread across the first 12 months tenancy on a 12 or 24 month tenancy. If you renew your tenancy, if no other such offers are applicable at the time, your rent will return to ‘full price’.​

The lease break fees are equivalent to the lower amount of either two months market rent plus the amount of the rent concession that you have received for that year; or three months market rent.​

​​Open to new customers only. Quintain Living reserves the right to change any part of the offer or remove any or part of the offer without prior notice or provide the discount of the same value earlier. Quintain Living reserves the right to refuse the offer to any customer or withdraw the offer if the resident breaches their tenancy agreement.​

Representative example​ - 12 month tenancy

If offer applied is ‘8% off’ on a 12 month tenancy, your chosen apartment is £2,351/mth and you reserve and move in on 15 April 2024, then your total promotional discount would be £2,351. This would be applied from Month 1 to Month 12, so you can expect your monthly rent (exc. add-ons and utilities) would be £2,155.08.

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A £300 reservation fee is required to reserve any Quintain Living apartment. Your apartment is then held and reserved for you exclusively pending completion of your application e.g. references and credit checks. On successful completion of referencing and your full application, this £300 is deducted from your first rent payment. If you fail your application including but not limited to failing references, fail to respond to our communications in a timely manner or do not act in ‘good faith’ we reserve the right to withhold your reservation fee and release your reserved apartment back onto the market. We will return your reservation fee if you cancel your reservation within 24 hours.  

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‘Utilities’ includes electricity, heat, cold water, hot water and also sewerage and other environmental services. Utilities are not 'inclusive' in your monthly rent and are therefore payable in addition to your monthly rent. For clarification, monthly rent prices shown on this website are exclusive of utilities. All utilities are set up and ready to go from the day you move in. Quintain Living reserves the right to exclusively select and/or change utility providers for all Quintain Living properties at any time, without prior notification. Utilities must be paid, by direct debit along with your monthly rent on the first day of every calendar month payable in advance for the Term of the Tenancy as specified in your Tenancy Agreement. The amount payable in respect of the ‘Utilities Cost’ each month will be reconciled quarterly to make sure you only pay for what you use and this monthly sum may be adjusted in accordance with relevant clauses in your Tenancy Agreement. Your ‘Utilities Cost’ is based on exactly how much electricity and water you use, the calculations of those charges are specified in the Tenancy Agreement which is available on request at any time. Utilities are charged to an apartment, tenants listed on the Tenancy Agreement are jointly, severally liable for the monthly rent, damages and utility costs. Your utility usage is available via the designated resident utilities portal. Your Tenancy Agreement outlines your contractual obligations, including but not limited to utility payment terms and submission of meter-readings. If there is any conflict or inconsistencies between our website's General Terms and Conditions and your Tenancy Agreement, your Tenancy Agreement will prevail over the website's General Terms and Conditions. 

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Limited time offer: double the reward! 

For all reservations on apartments, where the reservation fee is paid between 22 March and 31 May 2024, where the new resident (referee) moves in on or before 31 May 2024, the Referral Gift will be increased from £250 to £500 in Amazon vouchers. All other terms and conditions below apply.  

This offer expires on 31 May 2024. From 1 June 2024, the referral gift will revert back to a Amazon.co.uk Gift Card with the value of £250.

For any other reservations, the below terms and conditions apply.

1. The Quintain Living Ltd (QL) Referral Scheme (the Scheme) is available to individuals who are existing residents of QL (the Existing Resident or Tenant).

2. For completed reservations (with reservation payment received) from 30 January 2023, the Referral Gift is an Amazon.co.uk Gift Card or voucher to the value of £250, or other such gift card voucher or substitute that is deemed to be of equivalent value by QL.

3. The Referral Gift will be an e-voucher, we reserve the right to provide it in a different format.

4. The Referral Gift will be awarded to the Existing Resident and the New Resident (one Referral Gift each) within 40 working days of the New Resident’s tenancy term commencement date (i.e., the move in date).

5. The Existing Resident is eligible to receive the Referral Gift if they refer a person who enters into a tenancy agreement of 12 months or more, for an apartment with QL at the open market rental price (the New Resident). The New Resident must reserve their apartment directly with QL (reservations via other agents will not be eligible).

6. QL reserves the right to reclaim the Referral Gift if the New Resident falls into arrears or leaves mid-way through their agreed tenancy.

7. Gift cards expire after 10 years from the date of issuance. The gift card must be used in accordance with Amazon.co.uk (or the Referral Gift’s retailer) terms and conditions. Restrictions apply, see amazon.co.uk/gc-legal.

8. Quintain Living reserves the right to allow New Residents to claim both Referral Gift and other concession types.

9. The Referral Gift is limited to one per apartment i.e. if the New Resident comprises two or more people the Existing Resident is not entitled to two Referral Gifts; similarly the New Resident (if comprised of two or more Residents) is not entitled to two or more Referral Gifts.

10. The Existing Resident will not be eligible to receive the referral gift under the Scheme if the New Resident is already registered on QL’s database at the date of referral.

11. The Existing Resident must be named in the New Resident’s enquiry or latest before the New Resident officially reserves their apartment.

12. Referral Gifts will not be granted retrospectively for pre-existing or historic enquiries. 

13. In the event that multiple referrals are received by QL for the New Resident, only the first person to make the referral to QL will be eligible for a Referral Gift under the Scheme.

14. Where any dispute arises in connection with the Scheme, QL will have final judgement and discretion as to whether to award any Referral Gift.

15. The Existing Resident and New Resident acknowledge that QL cannot be held liable for any loss or claim arising out of the use of the Referral Gift or any claims under the Scheme.

16. QL reserves the right to withdraw or change the Scheme at any time and without notice.

17. The Scheme cannot be used in conjunction with any other offer.

18. The Referral Gift is not exchangeable for any other gift and no cash equivalent is available.

19. The Scheme is not open to existing Quintain Living suppliers, businesses, corporate lets or employees.


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General terms and conditions

You agree to the following Quintain Living Homes Ltd, Registration number: 08925834 ("QL Ltd" or "we" or "us" or "our") Terms of Use (“Terms of Use”), in their entirety, when you access or use our websites, mobile enabled websites, mobile applications, and domains operated under the QL Ltd brand, namely the Sites’ products, services and various interactive features including applications submitted in connection with leasing rental properties (collectively, the “Services”). QL Ltd Registered Office is 180 Great Portland Street, London, W1W 5QZ

1. Scope. These Terms of Use are inclusive of the QL Ltd Privacy Policy and any and all other applicable QL Ltd operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published from time to time, which are expressly incorporated in these terms of use by reference (collectively, the “Agreement”). These Terms of Use do not include the tenancy agreement which may entered into between you and QL Ltd using the Site. Please review these Terms of Use carefully. These Terms of Use constitute the entire and only agreement between you and QL Ltd with respect to your use of the Services and/or Sites and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to your use of the Services, Sites, the content contained therein and/or the products, services and/or programs provided by or through the same.

2. Modification. To the extent permissible by applicable law, we may amend the Agreement from time to time in our sole discretion, without specific notice to you. The latest Agreement will be posted on the Sites, and you should review the Agreement prior to using the Sites and/or Services. By your continued use of the Sites and/or Services, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Agreement and in effect at that time.

3. Registration. In order to obtain access to the subscription-based Services, you must first submit the applicable registration data, which may include some or all of the following: (a) your full name; (b) e-mail address; (c) billing address; (d) daytime, evening and/or cellular telephone numbers; (e) date of birth; (f) move in date (g) user name and password (h) credit card information; and/or (j) any other information requested on the applicable form (collectively, “Registration Data”).

You agree to provide true, accurate, current and complete Registration Data, and if this information changes at any time, to update your Registration Data as necessary in order to maintain it in an up to date and accurate fashion. Some of the Registration Data which you provide will be personal information, our use of which is governed by the terms of the [Privacy Policy]. You can change the user name and/or password that you selected during registration at any time through your specific account (“Account”) settings. You are responsible for maintaining the confidentiality of your Account, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur through the use of your Account.

4. Services. An Account will enable you to utilize the Sites’ many Services and other features including, but not limited to, the submission of applications for the tenancy of rental properties (the “Content”). To the extent permissible by applicable law, you understand and agree that QL Ltd is not responsible or liable in any manner whatsoever for your inability to use the Services or any matter relating to the Content.

5. Disclaimers. The Services and/or the Sites may contain Content provided directly by other third parties, and not QL Ltd. Such Content and/or other information should not necessarily be relied upon. Those third parties are solely responsible for the accuracy, completeness, appropriateness or usefulness of such materials. QL Ltd does not represent or warrant that the Content made available by and through the Services and/or the Sites is/are accurate, complete or appropriate. To the extent permissible by applicable law, you understand and agree that QL Ltd will not be responsible for, and QL Ltd undertakes no responsibility to monitor, or otherwise police, such Content. To the extent permissible by applicable law, you agree that QL Ltd shall have no obligation and incur no liability to you in connection with any such Content made available by and through the Services and/or the Sites by third parties.

6. Payment. You may be required to make payments via a third party for the use of some of the Services, such as the payment of a Reservation Fee. You can make payments by providing your credit or debit card or other banking information to Sage Pay Europe Limited or Asperato Ltd. By using Sage Pay Europe Limited or Asperato Ltd to make any payment, you are agreeing to comply with their terms and conditions.

QL Ltd or Sage Pay Europe Limited may change its billing provisions whenever necessary, in its sole discretion. Continued use of the Services shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the billing provisions shall not apply to any charges incurred prior to the applicable amendment or modification.

7. Cancellation of Account / Dormant Accounts. You may cancel your Account at any time if you are not completely satisfied, by using the cancellation methods provided on the Sites. Upon any termination and/or cancellation of your subscription, your licence grant and right to use the Content, as set forth in Section 8 below, shall immediately terminate.

8. Licence Grant. As a User of the Sites, you are granted a non-exclusive, non-transferable, revocable and limited licence to access and use the Content in accordance with the Agreement. QL Ltd may terminate this licence at any time for any reason. Unless otherwise expressly authorised by QL Ltd, you may only use the Content for your own personal, non-commercial use. No part of the Content may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Content and/or any portion thereof. You may not create any “derivative works” by altering any aspect of the Content. You may not use the Content in conjunction with any other third-party content. You may not exploit any aspect of the Content for any commercial purposes not expressly permitted by QL Ltd.

9. Proprietary Rights. All Sites are the property of QL Ltd, including www.quintainliving.com. All Content is owned or licensed by or to QL Ltd and is protected under applicable copyright, trademark and other proprietary (including, but not limited to, intellectual property) rights. Certain parts of the Content, for example the personal information you provide in applications, will be personal data within the meaning of local data protection legislation. QNWLL will process the personal data it collects from you in accordance with the relevant data protection legislation, and with the purposes set out in and the terms of the Privacy Policy. You have certain rights of access in respect of your own personal data, which are further detailed in the Privacy Policy. Except as expressly provided in the Agreement or as required by law, no part of the Content may be reproduced, retransmitted, sold, rented, distributed, published, uploaded, posted, publicly displayed, altered to make new works, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without the prior written consent of QL Ltd. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, rights of publicity or trademarks with respect to any of the Content. The posting of information or material at the Sites by QL Ltd does not constitute a waiver of any right in or to such information and/or materials. QL Ltd reserves all rights not expressly granted hereunder. The QL Ltd name and logo are trademarks of our licensor, Quintain Estates and Development plc. All custom graphics, icons, copyright, trademarks and trade names are the property of their respective owners. The use of any QL Ltd trademark without QL Ltd's express written consent is strictly prohibited.

10. Disclaimer of Warranties.

10.1 Without prejudice to its obligations under the Consumer Rights Act 2015, QL Ltd makes no warranty that the Sites, Services and/or Content: (a) will meet your requirements; (b) will be uninterrupted, timely, secure, error-free or that defects will be corrected; (c) will be free of viruses or other harmful components; (d) will have security methods employed that will be sufficient against interference with your enjoyment of same, or against infringement; and/or (e) will be accurate or reliable. The Sites, Services and/or Content may contain bugs, errors, problems or other limitations.

10.2 QL Ltd will not be liable for the availability of the underlying internet connection associated with the Sites and/or Services.

10.3 No advice or information, whether oral or written, obtained by you from QL Ltd or content providers shall create any warranty not expressly stated in the Agreement.

10.4 Except where permitted under clause 11, QL Ltd will not be liable for any injury or damage to a user’s or any other person’s computer related to or resulting from participating or downloading any material on the Sites.

11. Limitation of Liability.

11.1 QL Ltd shall not be liable to you or any third party for:
(a) any indirect, or consequential losses;
(b) any loss of profits, goodwill, use, data or other intangible losses for: (i) the use or the inability to use the Sites, Services and/or Content, including any interruptions or delays; or (ii) the unauthorised access to, or alteration of, your Registration Data.
11.2 The limitation in clause 11.1 applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentations and any and all other torts.
11.3 Nothing in these Terms of Use limits or excludes liability for death or personal injury caused by the negligence of QL Ltd or for any liability which cannot be limited or excluded by law.
11.4 Except in respect of liability which cannot be limited or excluded (as set out above), the total aggregate liability of QL Ltd to you is limited to the amount of £100.

12. Legal Warning. If you bypass or disable any portion of the Services, Sites or associated software including, without limitation, the operation of QL Ltd systems, or you attempt to circumvent or tamper with QL Ltd billing methods in any way, you are in violation of the Agreement and QL Ltd may suspend or terminate your Account without notice. Termination of your Account will not relieve you of any other liabilities that may result from your actions.

13. Third-Party Websites. The Sites and/or Services may provide links to other Internet websites and/or resources, such as to a third party credit reference agency, a payment service provider or a tenant vetting service. Because QL Ltd has no control over such third party websites and/or resources, you hereby acknowledge and agree that QL Ltd is not responsible for the availability or contents of such third party websites and/or associated resources. Furthermore, QL Ltd does not endorse, and is not responsible or liable for, any terms and conditions, privacy policies, content, advertising, services, products and/or other materials available at or from such third party websites or resources, or for any damages and/or losses arising therefrom. By accessing and using that third party Internet websites and/or resources, you agree to comply with the terms and conditions of the relevant third party.

14. User Information. Except where expressly provided otherwise by us in the Agreement, and subject to the QL Ltd Privacy Policy, all Content, information, Registration Data and/or materials that you submit through or in association with this Sites shall be considered non-confidential. By submitting such comments, Content, information, Registration Data or materials to us, you: (a) represent and warrant that QL Ltd use of your submission does not and will not breach any agreement, violate any law or infringe upon any third party’s rights; (b) agree that QL Ltd is free to use in any manner all or part of the content of any such communications on an unrestricted basis without the obligation to notify, identify or compensate you or anyone else; and (c) grant QL Ltd all necessary rights, including a waiver of all copyright, trade-mark, privacy and moral rights, to use all Content, information, Registration Data and/or materials, in whole or in part, or as a derivative work, without any duty by QL Ltd to anyone whatsoever.

15. Governing Law. The Agreement shall be shall be governed by and construed in accordance with the laws England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

16. Miscellaneous. Should any part of the Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. The Agreement is personal between you and QL Ltd and it governs your use of the Services and Sites. To the extent that anything in or associated with the Sites and/or Services is in conflict or inconsistent with these Terms of Use, these Terms of Use shall take precedence. QL Ltd's failure to enforce any provision of the Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. The parties do not intend that any agency or partnership relationship be created through operation of the Agreement.

17. Client Money Protection / Propertymark. As a member of Propertymark we are obliged to comply with their conduct and membership rules. We also have Client Money Protection through Propertymark’s scheme. Please click here for more information about Propertymark’s membership rules and obligations. Quintain Living Propertymark Scheme certificate can be accessed here.

18. Notice. QL Ltd may deliver notice to you under these Terms of Use by means of electronic mail or a general notice on the Sites.

19. Contact Us. If you have any questions about the Agreement or the practices of QL Ltd please feel free to contact us at [email protected]

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At Quintain Living we strive to provide the best experience for our residents and customers and work hard to maintain our high standards.

If there are times where you feel we haven’t met the standards you expect of us, you can follow our complaints process to submit a formal complaint. We understand that complaints are an important part of customer feedback so we promise to take every complaint seriously.

Complainants will be treated fairly and receive timely and appropriate responses in line with the complaints process listed below.

Access our complaints procedure here.

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