'LOVE WHERE YOU RENT' RESIDENT RESEARCH
In April 2026 we conducted an extensive survey of our current and past residents to understand their rental experience with Quintain Living, what life is like in Wembley Park and if they really 'loved where they rent'. The aim was to understand what we do well, what we can do better for them in the short and long term, and finally to be able to communicate these findings to new customers e.g. London's renters.
An independent researcher designed and analysed a census-style survey of current residents. A separate survey was conducted with former residents who had left within the previous two years to understand their experience of living with us. Unless otherwise stated, all findings are derived from the results of this research. Supporting documentation, including sample sizes, question wording, methodology and calculation approaches, is held on record and available for regulatory review.
KEY RESIDENT FINDINGS ON LIFE WITH QUINTAIN LIVING
- 92% of residents say they’re likely to recommend Quintain Living*
- 91% of residents say they love living with Quintain Living*
- 87% of residents say Quintain Living feels like home to them*
- 95% of residents say they feel happy living with Quintain Living*
- 88% of residents say Quintain Living is one of the best places they’ve lived*
* Based on a survey of 788 current Quintain Living residents, April 2026. % selecting 'very likely' or 'quite likely' to recommend QL to someone looking to rent in London. Source: LWYR Marketing Survey April 2026. Base: Current residents (n=788)
KEY RESIDENT FINDINGS ON LIFE IN WEMBLEY PARK
- 91% of residents agree it’s quick and easy to get into central London from Wembley Park*
- 87% of residents say Wembley Park is a great place to live*
* Source: LWYR Marketing Survey April 2026. Q. To what extent do you agree or disagree with the following statements about Wembley Park? Base: Current residents (n=788)
- 91% of residents say Wembley Park feels vibrant and lively*
- 91% of residents say Wembley Park offers a good range of shops, restaurants and brands*
- 81% of residents say Wembley Park feels like home to them*
* Source: LWYR Marketing Survey April 2026. Q. To what extent do you agree or disagree with the following statements about Wembley Park? Base: Current residents (n=788)
OTHER RESIDENT FINDINGS ON THEIR RENTAL EXPERIENCE
- 94% of residents say they’re satisfied with their experience renting at Quintain Living*
- 69% of residents say they’re likely to stay living at Quintain Living* (when their lease comes up for renewal’ wording dropped from claim)
- 67% of residents say their experience at Quintain Living has exceeded their expectations*
- 76% of residents say they feel like they belong at Quintain Living*
- 62% of residents say they reach their workplace in under 45 minutes*
- 95% of residents say they reach their workplace in under an hour*
- 79% of residents who commute to central London agree their commute to work is quick and easy*
* Source: LWYR Marketing Survey April 2026. Base: Current residents (n=788)
KEY FORMER RESIDENT FINDINGS ON LIFE WITH QUINTAIN LIVING
- 87% of former residents say they had a positive experience living at Quintain Living*
- 69% of former residents say they miss living at Quintain Living*
- 77% of former residents say they would be likely to recommend Quintain Living*
* Source: LWYR Marketing Survey April 2026. Open text analysis. Base: Former residents (n=221)
