We’re Renters Rights Act ready.
You can rent with us between now and 1 May 2026 and be confident we’ll be fully compliant and you’re covered.
The Renters Rights Act brings in stronger protections for renters, clearer rules for landlords, and hopefully a better experience for London’s renters overall. At Quintain Living, we’re genuinely pleased to see the Renters Rights Act coming in and bring up the standard of renting an apartment in London. As a build-to-rent owner and operator (as opposed to an individual landlord and high street agent) many of the things the Act introduces — long-term security, transparent rents, better quality maintained homes, equal choice for pet-owners and just better customer service — are why we exist and have done since 2016, because we believe everyone deserves to love where they rent.
Here’s what what’s changing for London’s renters in the Act:
| How the Act is changing renting | What it means for London’s renters | Renting with Quintain Living | QL before the Act | QL after the Act |
|---|---|---|---|---|
| Rolling tenancies (also called Periodic tenancies) | Flexibility | Like all landlords we used to do contracts but our contracts worked around you and could be from 3 months to 3 years. From 1 May all tenancies will be open-ended, rolling tenancies | ✓ | |
| Clearer rental pricing rules | Fewer surprises | Transparent pricing and fair ‘rent reviews’ | ✓ | ✓ |
| No bidding wars | Fair access | Clear, advertised pricing and whoever decides to reserve the flat & completes referencing first gets the apartment. First come, first served | ✓ | ✓ |
| Decent Homes (& Awaab’s Law) | Safer, well maintained homes | Stylish, quality apartments — purpose-built for renters. Well maintained and cared for inside and outside the four walls of your home | ✓ | ✓ |
| Better, faster repairs | Faster fixes | On site support from Resident & Maintenance teams 24/7 | ✓ | ✓ |
| Clear accountability | Someone responsible | One professional landlord, steady & secure who wants you to stay & enjoy your home | ✓ | ✓ |
| Pet rights | Fewer barriers | Pet-friendly flats by design plus pet parks & services in the neighbourhood. The Act now allows anyone to rent a home with their pet and at no extra cost | ✓ | ✓ |
| Lower upfront costs | Easier moves | Clear, predictable deposits &mdsah; we used to offer no deposit (subject to credit check) or £1,000 deposit. Now we charge the 5 or 6 week deposit1 | ✓ | ✓ |
| No-fault evictions | Greater stability | Professionally owned, long-term rental homes for those who’s pays their rent and respect the conditions of their Tenancy Agreement | ✓ | ✓ |
| Ombudsman protection | Independent support | Clear escalation routes & a Landlord that plays by the rules2 | ✓ | ✓ |
Footnotes
- 5 week deposit applies if total annual rent is under £50,000. This increases to a 6 week deposit if the total annual rent is over £50,0000
- The Ombudsman process the Act will bring in after 1 May will be different to the existing process via the TPO however we have always worked to rules and regulatory guidance from notable industry bodies such as part of TPO (the Property Ombudsman) and Propertymark
FAQs
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The Act was designed to bring up rental housing standards and make things fairer and more transparent for renters who historically have had mixed experiences renting with individual landlords via high street agents.
The reason Quintain Living exists is because we wanted to deliver something better, we always want to be transparent, fair and we care if our resident’s love where they rent.
The Act was designed to bring up rental housing standards and make things fairer and more transparent for renters who historically have had mixed experiences renting in London and the UK as a whole.
The reason Quintain Living launched in 2016 and exists is because we wanted to deliver a rental experience like no other. Something better, transparent, fair and somewhere our residents can genuinely say they love where they rent.
Yes – but will operate under the new legal framework. Any clauses or renting conditions that conflict with the Renters Rights Act will no longer apply or be charged for. You don’t have to do anything it will happen automatically. When you eventually come to up to your 12 month ‘anniversary’ of moving in, we’ll issue you with a new revised Tenancy Agreement rather than sending one on or after 1 May, but rest assured you’ll benefit from all the conditions of the Renters Rights Act from 1 May 2026 onwards.
No, you shouldn’t feel you need to delay or be worried about renewing before the Act comes in as as every renter (and therefore every Quintain Living resident) will immediately have access to all the conditions and benefits of the Renters Rights Act automatically without you having to do anything. The burden is on us. So for example, your tenancy changes to a rolling tenancy (also called a periodic tenancy) and your new notice period becomes 2 months by default. When you moved in if you had paid our £1,000 deposit (or even took our ‘no deposit’ option) we wont ask you to pay more to top up to the 5 or 6 week deposit. And if you have a pet and therefore currently pay a small monthly ‘pent rent’ fee, after 1 May we will stop charging pet rent as renting with a pet is now a right within the Act and is free.
Before 1 May, our Resident team will be in touch up to 3 month’s before your current tenancy ends to discuss your renewal options so you can ask any questions you have and renew your tenancy now with peace of mind knowing your covered when the clock ticks into 1 May 2026. If your tenancy ends in the months shortly after 1 May 2026 we’ll be ensuring the process and paperwork aligns with the Renters Rights Act and our teams will guide you though it — we’ve got you covered.
We’ll be happy to help you move to a new apartment in a different Quintain Living building before the Act launches, after you’ve found an apartment, reserved it and signed a new Tenancy Agreement, everything will switch over seamlessly from 1 May where you will immediately have access to all the conditions and benefits of the Renters Rights Act without them having to do anything. The burden is on us. So for example, effective immediately, your tenancy changes to a rolling tenancy (also called a periodic tenancy) and your new notice period by default becomes 2 months. When you moved in if you had paid our £1,000 deposit (or even took our ‘no deposit’ option) we wont ask you to pay more to top up to the 5 or 6 week deposit. And if you have a pet and therefore currently pay a small monthly ‘pent rent’ fee, after 1 May we will stop charging pet rent as renting with a pet is now a right within the Act and is free.
When the Act comes into force every UK renter (and therefore every Quintain Living resident) will immediately have access to all the conditions and benefits of the Renters Rights Act without you having to do anything. The burden is on us. So for example, effective immediately from 1 May 2026, your tenancy changes to a rolling tenancy (also called a periodic tenancy) and your new notice period by default becomes 2 months, and all the other conditions apply also.
Our ‘renewal’ conversation which can happen up to 3 months out of the end of your tenancy where we discuss your renewal options e.g. different tenancy lengths and associated pricing now changes to what the Act stipulates as a ‘Rent Review’ and occurs on the 12 month anniversary of your move in date. The Act allows us to conduct a fair and balanced review of your monthly rent versus other prices in the area for a comparable home in size, standard and service. At rent review your rent will either stay the same or potentially go up slightly but the price stated will be evidence-based and benchmarked against comparable apartments in the immediate vicinity.
Though not in force from 1 May, the government is planning on bringing in a system where you can formally challenge a rent increase given to you at rent review and have it reviewed by an independent third party. Here the burden is on the renter to share evidence as to why that increase is materially not aligned to pricing for comparable apartments locally.
Just like currently at the end of your tenancy where you receive you have a conversation with us about your renewal options, this chat is now called a ‘Rent Review’ post 1 May 2026 when the Act comes into play. It is the 12 month anniversary of your move in date (as all tenancies are rolling or also called ‘periodic’) and at this point the Act allows us to conduct a fair and balanced review of your monthly rent versus other prices in the area for a comparable home in size, standard and service. At rent review your rent will either stay the same or potentially go up slightly but the price stated will be evidence-based and benchmarked against comparable apartments in the immediate vicinity.
Though not in force from 1 May, the government is planning on bringing in a system where you can formally challenge a rent increase given to you at rent review and have it reviewed by an independent third party. Here the burden is on the renter to share evidence as to why that increase is materially not aligned to pricing for comparable apartments locally.
The good news is you can rent with us now or any time before 1 May 2026 and be confident you will immediately have access to all the conditions and benefits of the Renters Rights Act when it comes into force 1 May 2026 without you having to do anything. The burden is on us. So for example, effective immediately, your tenancy would change overnight to a rolling tenancy (also called a periodic tenancy) and your new notice period by default becomes 2 months. You will pay a 5 or 6 week deposit as standard. And if you have a pet you can bring them with you and there’s no extra cost.
Our deposit is the 5 or 6 weeks’ worth of rent. 5 weeks is the default unless the total annual rent of the apartment exceeds £50,000 where it will then be 6 weeks.
Yes, after 1 May 2026 you can ‘serve notice’ at any time after you move in but a 2 month notice period applies. By way of example if Charlie gave notice on their 1 bed flat on 20 March 2026, they would pay rent up to their move out date of 19 May 2026. If Sarah instead gave notice on their 2 bed flat on 2 April 2027 they would pay rent up to their move out date of 1 June 2027.
After the Act launches, it is only at ‘Rent Review’ were we tell you what your new rent will be for the forthcoming 12mths. Legally it’s only at this time we can formally benchmark your rent versus other comparable flats of size, quality & service in the immediate area.
For context, it’s important to note how we price our apartments. Firstly we have a ‘Market Rent’ — the full price of the apartment minus any offers/concessions. Secondly we have the ‘Net Effective Rent’ or NER price, this is the monthly rent with any offer/concession applied spread across 12 months. These offers/concessions are subject to change and availability at ‘Rent review’. For full terms and conditions of our offers read our T&Cs.
Currently you may have a designated lease for a fixed period of time e.g. 12 months. After 1 May there’s no such thing as a fixed lease length or fixed contract — which is a period of time your tenancy runs from and to. All tenancies are periodic, that is to say they are ‘rolling’ contracts and you can serve notice at any time but that notice period is 2 months.
Just as before though, you still have a ‘contract’ though in the form of a Tenancy Agreement with us (your landlord), with rules & conditions you must abide by such as paying your rent on time, responsibility for damages to your apartment (outside of acceptable wear and tear), etc. So nothing changes in this respect and is materially the same after the Act launches 1 May.
