Utilities FAQs

How do I pay for my utilities?
If you’ll be paying your rent by direct debit, we will take your utilities charge in the same payment.

Where can I see my utilities usage?
You’ll be able to check your usage in the Quintain Living utilities portal, you’ll be provided with access to this when you move in. Your usage is updated on a monthly basis (not in real time).

How long will it take until I receive my first bill?
You’ll get a monthly statement of use, and you will receive your first bill after month 3 of your tenancy. You will be charged a standard amount each month based on the number of bedrooms you have in your apartment. Once your actual usage charges have been compared to your monthly payments for utilities, you will either receive a credit (if the actual cost of utilities used is less than the amount you've paid in the calendar quarter), or you will receive a charge (if the cost of utilities used is more than the amount you've paid in the calendar quarter).

When do reconciliations happen? Will you inform me in advance if I owe money, am due a refund or you are intending to change my direct debit amount?
Reconciliations are done on a quarterly basis. We’ll email you to confirm any over or under usage vs your direct debit charge.  You will either receive a credit (if the actual cost of utilities used is less than the amount you've paid in the calendar quarter), or you will receive a charge (if the cost of utilities used is more than the amount you've paid in the calendar quarter). Any adjustments will show on the Quintain Living app and your statement for the previous quarter will be available on the Quintain Living utilities portal.

Is my utility usage likely to change throughout the year?
It is likely that your usage in the winter months will increase due to shorter daylight hours and lower temperatures and potentially be lower in the summer months because of longer daylight hours and warmer temperatures. It will differ for each resident depending on how much of each utility you use throughout the year. Your monthly direct debit will remain the same each month, unless there is an increase to the tariff from our suppliers. If this happens, we will let you know in advance.

How do you work out my monthly utilities charge?
We calculate the average utility costs per apartment based on the number of bedrooms you have. We analyse the historic actual usage data collected over a minimum of the previous 12 months from all of our apartments in Wembley Park to determine the average monthly cost for each apartment size, based on the number of bedrooms. If we receive an increase to any of the costs from our suppliers, we then apply these increases to the monthly charge for utilities - we will of course inform you in advance of any changes to the monthly utility charge.

I'll be sharing my apartment with others, how do we split the bills? The energy and water usage for your apartment will be taken as part of your single rent and utilities Direct Debit payment. You’ll need to settle any costs among your flatmates separately.