Utilities Terms and Conditions

Quintain Living Utilities FAQs

Here are some common questions and answers about Utilities when you move in with us. Take a look and if you have any questions, please don’t hesitate to get in touch.

How do I pay for my utilities?
We will take payment in the same Direct Debit as your rent.

Where can I see my utilities usage?
You’ll be able to check your usage in the Quintain Living utilities portal, you’ll be provided with access to this when you move in.

How long will it take until I receive my first bill?
You’ll get a monthly statement of use, and you will receive your first bill after month 3 of your tenancy.

When do reconciliations happen? Will you inform me in advance if I owe money, am due a refund or you are intending to change my direct debit amount?
Reconciliations are done on a quarterly basis. We’ll email you to confirm any over or under usage vs your direct debit charge.  Any adjustment to your direct debit will show on the Quintain Living app and your statement for the previous quarter will be available on the Quintain Living utilities portal.

Is my utility usage likely to change throughout the year?
It is likely that your usage in the winter months will increase due to shorter daylight hours and lower temperatures and potentially be lower in the summer months because of longer daylight hours and warmer temperatures. It will differ for each resident depending on how much of each utility you use throughout the year.

I share my apartment with others, how do we split the bills?
The energy and water usage for your apartment will be taken as part of your single rent and utilities Direct Debit payment. You’ll need to settle any costs among your flatmates separately.